We've all done it, ordered something and then realised later that it is no longer needed.
You have 30 days to cancel your order under our 30 day return period policy, which starts on the day after you received the item*. Please make sure any goods are returned in new and unused condition and within the original packaging, unless faulty**
Please make the RMA number (Provided by our CS Team) visible on or inside the parcel to prevent any delays with your refund being processed.
Returning to us is simple, just follow the steps set out below.
*Excludes: gift vouchers
**This does not affect your rights if the product is faulty or miss described.
Free UK Returns
Returns from UK addresses are FREE. To make a return, please email returns@snuz.co.uk or call 0800 145 6536, with your proof of purchase to receive your returns number and returns label. Returns from outside the UK will still require a returns number and are to be paid by the sender.
Mattresses returns: Please ensure that all mattresses are not unrolled unless you are keeping the mattress, otherwise we will be unable to process a full refund.
Faulty goods
If you believe a product to be faulty, please contact us immediately with a description and photo of the product concerned. We recommend that you stop using the product and we will of course issue a replacement free of charge, as we do require one opportunity to rectify this, in line with statutory rights.
